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3829463 - Why do I get the error in logs "HotelRes Error__749 Invalid address format - Invalid address (Please input city)" when booking DC hotel?

Symptom

User gets a generic error message when booking hotel. "We're sorry... We encountered an issue that prevented us from completing you request. We were unable to reserve the hotel room you requested. Please contact your company's Travel Administrator or your travel agent for further assistance."
User-added image
In the logs there is the following error: "HotelRes Error__749 Invalid address format - Invalid address (Please input city)"


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Environment

Travel > Direct connect

Product

Concur Travel all versions

Keywords

Why do I get an "Invalid address format" error when booking a hotel in the Destination City? , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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