3829536 - [Invoice] Why is my extract failing with error: Software error occurred, unable to complete the extract."Counts of journals and extract results rows are not the same for extract run, run key=xxxxxx"?

Symptom

I am unable to download my file(s), why is my Standard Payment Accounting Request Extract failing with following error?

Software error occurred, unable to complete the extract. Please check your system log. (Stack Trace: com.concur.util.StoredProcException: com.microsoft.sqlserver.jdbc.SQLServerException: Counts of journals and extract results rows are not the same for extract run, run key=xxxxxx.

Environment

Invoice > Import/Extract > Extracts

Product

Concur Invoice all versions

Keywords

I am unable to extract/download our Invoice extract with following error: Software error occurred, unable to complete the extract. Please check your system log. (Stack Trace: com.concur.util.StoredProcException: com.microsoft.sqlserver.jdbc.SQLServerException: Counts of journals and extract results rows are not the same for extract run, run key=xxxxxx. How to resolve this issue? , KBA , CON-CA-TLS-IEM , Import / Extract Monitor , CON-CA-TLS-IEM-JOB , Scheduled Jobs , Problem

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