3829542 - Why are my travel fields not updating via the legacy Custom Fields Mapping we have configured?

We are trying to update some travel fields we have mapped to expense fields using the legacy custom fields mapping feature; however, when the updated information is sent on import, expense is updating, but travel is not. How can we correct?

This article addresses an issue where updates made to travel fields via the legacy Custom Fields Mapping feature are not being applied, even though the corresponding expense fields are updating correctly upon import. Recommended Action: To attempt to restore the sync, open a case with SAP Concur Support and provide the following: A description of the issue The specific fields you were attempting to update The run number of the import where the changes were made The login ID of an affected user as an example Important Note: The Custom Fields Mapping tool is a legacy feature and is no longer supported by the Development team. If SAP Concur Support is unable to restore the sync, the recommended alternative is to configure a 350 Employee Import File, which is the current supported method for updating travel profile fields. , KBA , CON-TRV-ADM-USR-PRO , Profile , Problem