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3829591 - Error in logs: "FARE FAMILY OPTION NOT PERMITTED"

Symptom

When searching for flights, the "No flights available" error is displayed. 

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The following error is displayed in Legacy Concur Travel:

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The following error is captured in the logs returned from Amadeus GDS:
 

"FARE FAMILY OPTION NOT PERMITTED"


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

When searching for flights, the "No flights available" error is displayed. The following error is captured in the logs returned from Amadeus GDS: "FARE FAMILY OPTION NOT PERMITTED" , KBA , CON-SRV-TRV-ADM-AMA , Test Amadeus , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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