3829959 - Groupware Sync Suspended with "BrokenIntegrityException: no initialized folders" After Migrating to Microsoft Graph

After migrating users from the Exchange Web Services (EWS) connector to the Microsoft Graph connector in Groupware, one or more users' synchronization stops. Synchronization sessions fail with the following error:

• BrokenIntegrityException: Broken customization – there are no initialized folders

The affected users receive "Synchronization was suspended" notification emails, and their status in Groupware settings shows Disabled due to an error.

Users who had at least one synchronization object type enabled continue to synchronize successfully after the migration. No data loss occurs for the affected users, as they had no synchronization objects within scope before the migration.

No manual change to Groupware configuration was made by the affected users prior to the failure.

• SAP Sales Cloud and SAP Service Cloud Version 2

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