SAP Knowledge Base Article - Preview

3829984 - Why is the receipt not timestamped and status shows Ineligible or Not Compliant?

Symptom

e-Bunsho timestamp feature is enabled, but the receipt is not getting timestamped.
Looking at the receipt image on a Web browser, the status is Timestamp: Ineligible.
Looking at the receipt image on Mobile App, the status is e-Bunsho Not Compliant.or Timestamp failed.
Why is this?

User-added image


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Environment

Expense > Imaging/Receipts (Not E-Receipts) Expense > Mobile

Product

Concur Expense all versions

Keywords

e-Bunsho timestamp feature is enabled, but the receipt is not getting timestamped. Looking at the receipt image, the status is Timestamp: Ineligible. Timestamp gets error. Timestamp failed. It shows "e-Bunsho Not Compliant". , KBA , CON-CA-ADM-AUA-MMS , Manage Mobile Sign-On , CON-EXP-ADM-MOP , Monitor Payees , Problem

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