3830371 - Unable to Find Service Team Display ID as Condition in Validation and Determination Rules

Symptom

When creating a validation or determination rule in SAP Service Cloud Version 2 for the Case entity, you are unable to find the field Service Team Display ID to use as Condition criteria.

Environment

SAP Sales and Service Cloud Version 2
SAP Service Cloud Version 2, Utilities Add-On
SAP Enterprise Service Management

Product

SAP Enterprise Service Management all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Field, Condition, Validation, Determination, V2, Version 2, Custom Logic, Customization, Extensibility, Extensibility Administration, Field Unavailable, Not Available, Missing, Service Team Display ID, Display ID, ID, Service, Service Team, Case, Cases, Case Service, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , How To

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