SAP Knowledge Base Article - Public

3830397 - SAP Built in Support Does Not Work After Reopening It

Symptom

SAP Built-in Support is not working when attempting to reopen it.

Environment

SAP Cloud for Customer core applications 

Reproducing the Issue

  1. Open C4C.
  2. Open SAP Built-in Support and verify that it works.
  3. Close Built-in Support.
  4.  Try to open it again.
  5. Observe that Built-in Support is not working.

Resolution

This is a system limitation. Refresh the tenant to restore the Built-in Support functionality.

Keywords

Built-in Support , limitation , C4C , reopen , KBA , AP-RC-UIF , C4C UI Framework , Problem

Product

SAP Cloud for Customer core applications all versions