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SAP Knowledge Base Article - PreviewSymptom
You are looking to use the Increased Case Categorization Levels in Business Information Extraction but are unsure how to activate this.
This update reduces manual configuration by leveraging the catalog and category descriptions, which has been enhanced to support 500 characters. Use this feature to automate deeper category assignments in cases, minimizing repetitive administrative effort while improving classification accuracy.
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Environment
- SAP Sales / Service Cloud version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Business, Information, Extraction, Increased, Case, Categorization, Levels, generative, AI. , KBA , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem
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