3830420 - Increased Case Categorization Levels in Business Information Extraction

You are looking to use the Increased Case Categorization Levels in Business Information Extraction but are unsure how to activate this.

This update reduces manual configuration by leveraging the catalog and category descriptions, which has been enhanced to support 500 characters. Use this feature to automate deeper category assignments in cases, minimizing repetitive administrative effort while improving classification accuracy.

• SAP Sales / Service Cloud version 2.

It is already available in Business Information Extraction once Business Information Extraction is usable. There is nothing to activate additionally.

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SAP Sales Cloud and SAP Service Cloud Version 2 1.0