SAP Knowledge Base Article - Public

3830475 - Candidate is not appearing when creating Trigger I-9 Flow -Onboarding

Symptom

  • Incorrect document information was entered in Form I-9 Section 2 for a user, which generated an E-Verify case with unconfirmed data or for any other reason that the candidate needs to complete their I-9 prior to their start date
  • When attempting to create a Trigger I-9 Flow in Manage Data,” the affected user does not appear in the required User field, even when inactive records are included and searches are performed by employee/person id.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Manage Data
  2. Create New Trigger I-9 Flow
  3. Candidate is not searchable

Cause

The onboarding process appears open with the start date initially in the future.

Resolution

You can only Trigger a Manual I-9 when candidate reaches the start date. Ensure also that the Candidate's Hire Status from Manage Data > Process is Hired.

See Also

How to correct I-9 task after completion (Retriggering and Making Corrections) - Onboarding

Keywords

obx, Trigger I-9 Flow, Correct Section 2, I-9 correction, E-Verify case closed, user not appearing, Manage Data, Hire Status Hired, Conversion Job, HRIS Sync, Onboarding New Hire tag, future start date, not searchable, internal employee visibility, ONB2 permissions, provisioning , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding