3830484 - Sales Order Is Inconsistent Due to Ship-To and Ship-To Location Mismatch

When processing a Sales Order, the system displays the following error message:
"Party role Ship-To and location role Ship To Location inconsistent; report a case."

Due to this inconsistency, the Sales Order cannot be submitted or processed further.

SAP Business ByDesign

1. Go to the Sales Orders work center.
2. Select the Sales Orders view.
3. In the Show field, select All Orders.
4. Search for the affected Sales Order.
5. Open the Sales Order in Edit mode.

The following error message is displayed:
"Party role Ship-To and location role Ship To Location inconsistent; report a case."

Depending on the scenario, a system dump may occur while reproducing the issue. However, no system dump was observed in the reported scenario.

The Ship-To Location is not correctly updated at the Sales Order header level.

As a result, the Ship-To party and the corresponding Ship-To Location become inconsistent, which causes the Sales Order to become inconsistent.

A dummy change to the Ship-To party by removing the existing Ship-To and adding the same Ship-To party again. This triggers the recalculation of the Ship-To Location and clears the inconsistency.

1. Go to the Sales Orders work center.
2. Select the Sales Orders view.
3. In the Show field, select All Orders.
4. Search for the affected Sales Order.
5. Open the Sales Order in Edit mode and select View All.
6. Navigate to the Involved Parties tab.
7. Remove the existing Ship-To party and press Enter.
8. Select Add Row and enter the same Ship-To party again.
9. Press Enter again.

The system recalculates the corresponding Ship-To Location and the error message is cleared.
The Sales Order becomes consistent and can be submitted for further processing.

Sales order; Party role; location; Ship- To; Inconsistent; Sales order creation; Release; Blocked; Sales Order Error; Sales Order Processing , KBA , SRD-CRM-ORD , Orders & Contracts , Problem