SAP Knowledge Base Article - Preview

3830499 - Error in logs: ''Invalid name; 7-1703; No special characters or digits are allowed within the passenger name'' (diacritical marks in user profile are not accepted)

Symptom

User received an error below when booking Ryanair / Aer Lingus via Travelfusion:

"We're Sorry…
We encountered an issue that prevented us from completing your request. We have encountered an internal error and are unable to complete this request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation."

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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

Special characters e.g. (' ; -; ñ, ) and digits in the travelers' name cause booking failure when booking flights via Travelfusion , KBA , CON-CA-USP , User Profile , Problem

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