SAP Knowledge Base Article - Preview

3830597 - Declined Status Not Visible in the Lead Progress Bar

Symptom

When working with a Lead in SAP Sales Cloud Version 2, the blue progress bar at the top of the Lead record displays four statuses — Open, Contacted, Accepted, and Converted — but the 'Declined' status does not appear as a step in the progress bar. The 'Declined' status can only be set via the Status field or the "Set Status" action on the Lead record.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP Service Cloud Version 2
  • SAP Enterprise Service Management 

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Lead, Progress Bar, Declined Status, Lead Status, Set Status, Lead Lifecycle, Lead Conversion, Status Field , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , Problem

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