3830622 - Unable to download transactions with invalid file error

• In production, users are unable to download transactions from the Transactions workspace.
• Attempting to download approximately 4,000 transactions shows a processing screen for more than 20 minutes and then no file is downloaded.
• Sometimes a file is downloaded, but opening it shows the error: "File format or file extension is not valid."
• Browser capture can show "Internal Server Error".
• Server logs can show: "TCMP_12015:E: Query Execution Error. Check server logs."
• Server logs can also show: "java.sql.SQLException: Closed Resultset: setFetchSize"

• SAP Sales Performance Management
• Incentive Management on Legacy Oracle

Transactions download, export transactions, download all, processing screen stuck, file format or file extension is not valid, internal server error, TCMP_12015, closed resultset setFetchSize, timeout, large result set, processingunit, processingUnitSeq, incentive management ui, transactions workspace, batch export. , KBA , CEC-SAL-COM-UI , Incentive Management UI and WalkMe , CEC-SAL-COM , Incentive Management , Known Error