3830707 - Service Assignment State Changes to "Modified" When a Supporting Technician Takes Over an Activity in the Mobile Application

Symptom

When technician takes over an activity from the mobile application, the Activity state unexpectedly changes to Modified.
This behavior occurs when the responsible user is changed during the activity takeover process.

Environment

SAP Field Service and Asset Management

Product

SAP Field Service and Asset Management 1.0

Keywords

Activity State Modified, Service Assignment Modified, Responsible Change, Mobile Application, Mobile App, Supporting Technician, Technician Takeover, Activity Ownership Change, ServiceAssignment Permissions, Read All Permission, Read Own Permission, Operator Policy Group, Policy Group Authorization, CRUD Permissions, Authorization Issue, Access Rights, Permission Configuration, Activity Management, Field Service Mobile, Resource Assignment, Assignment Takeover, Activity Responsible Update, Service Assignment State Change, Mobile Activity Update, User Permissions, Security Permissions, Activity Status Issue, FSM Mobile Application, ServiceAssignment Entity, Read Access Configuration, Activity Changes to Modified, Service Assignment Read Permission, Mobile Technician Takeover, Operator Policy Group Permissions, Read Own vs Read All, Activity Responsible Update Issue

, KBA , CEC-SRV-FSM-IOS , FSM Mobile - iOS , CEC-SRV-FSM-ADR , FSM Mobile - Android , CEC-SRV-FSM-WIN , FSM Mobile - Windows , Problem

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