SAP Knowledge Base Article - Preview

3831035 - E-signature step not updating status to completed in Onboarding dashboard though it has already been verified that the DocuSign account and all documents have been successfully signed by the relevant parties.

Symptom

The Complete E-Signature step remains in an Overdue status within the onboarding process, despite all required documents having been successfully signed by both the candidate and the manager in DocuSign. The expected status update to Completed has not occurred, resulting in a discrepancy between the signature status in DocuSign and the onboarding task status in the system.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors HCM Core 2605

Keywords

Onboarding, OBX, DocuSign, DSN, E-Signature, Restart, Dashboard, Manage DocuSign, Envelope, LOD-SF-OBX-DSN , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

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