Symptom
The Complete E-Signature step remains in an Overdue status within the onboarding process, despite all required documents having been successfully signed by both the candidate and the manager in DocuSign. The expected status update to Completed has not occurred, resulting in a discrepancy between the signature status in DocuSign and the onboarding task status in the system.
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors HCM Core 2605
Keywords
Onboarding, OBX, DocuSign, DSN, E-Signature, Restart, Dashboard, Manage DocuSign, Envelope, LOD-SF-OBX-DSN , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem
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