SAP Knowledge Base Article - Preview

3831183 - Accept Button Grayed Out After Searching for Registered Product Instance in Agent Desktop

Symptom

After searching for a Registered Product in the Agent Desktop, you notice the Accept button is grayed out and cannot be used.


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Environment

  • SAP Sales and Service Cloud Version 2
  • SAP Service Cloud Version 2, Utilities Add-On
  • SAP Enterprise Service Management

Product

SAP Enterprise Service Management all versions ; SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Accept, Accept Button, Button, Agent, Agent Desktop, Desktop, V2, Version 2, AD, RP, Registered Product, ID, Grayed, Grayed Out, Not Usable, ESM, SAP Service Cloud Version 2, Click, Search, Customer Hub, Business Partner, BP, Account, Individual Customer, , KBA , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-RPD , Registered Products for SAP Sales/Service Cloud , Known Error

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