3831222 - Email Add-In: Date Range Setting in Group Settings Not Applied to Search Results

Adjusting the date range parameter in the email add-in’s group settings is not applied; the add-in continues retrieving older data beyond the specified range.

SAP Cloud for Customer core applications

1. Open the Groupware Settings view.
2. Open the relevant profile.
3. Select Add-in settings.
4. Open Appointments.
5. Set “Related items retrieval period (days in past)” to the desired value and save.
6. In Outlook, create or open a recurring appointment and use the add-in’s Search field to search by meeting subject.
7. Observe that search results include items outside the configured lookback window and statuses.

This is expected behavior. The “Related items retrieval period (days in past)” and the status filters apply only to the list shown via “Show Related Items” in the add-in.
The Search field returns all appointments matching the subject regardless of date or status, and there is no setting to limit search results by date.

1. Note that the lookback period and status filters affect only the “Show Related Items” panel, not the add-in’s Search results.
2. To validate the setting, open a contact or account in the add-in and click Show Related Items; items older than the configured lookback or with excluded statuses should not appear.
3. For date/status-filtered results, instruct users to use the Show Related Items panel instead of the Search field.
4. If needed, adjust “Related items retrieval period (days in past)” and “Retrieve related items with statuses” in Groupware Settings to meet business needs, understanding these do not affect Search behavior.
5. If further troubleshooting is required, reproduce the issue in Outlook on the web and collect a HAR trace, then share it with support.

KBA 2764266 - How to get Network Trace and Console Logs 

email add-in, groupware, ssi, related items retrieval period, days in past, search not filtered, outlook add-in, c4c, smart cloud connect, invisible crm, appointments, recurring activity, date range filter, status filter, show related items , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Bug Filed