3831223 - Data Retention Scenarios for Service Calls in SAP Field Service and Asset Management

When using Data Retention in Field Service Management and Asset Management, users and administrators may experience one or more of the following behaviors:

• In companies configured with the C4C integration type, the Service Call Retention Policy may be unavailable or disabled, preventing administrators from configuring it.
• After a Data Retention Policy is created in FSM, the deletion process may begin immediately, causing eligible objects to be processed for soft or hard deletion sooner than expected.
• When a Data Retention Policy is active, Service Calls may be deleted based solely on their Last Changed date, regardless of their current status.
• Service Calls and their associated objects may appear to be automatically removed from the system after a defined period, even when no user has manually deleted them.

SAP Field Service and Asset Management

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