SAP Knowledge Base Article - Public

3831235 - Learning Exams do not launch in Mobile Browser

Symptom

Exam does not launch in Mobile Browser.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create an item
  2. Associate a SCORM content
  3. Associate a learning assessment exam (for full configuration, please check the related data used in the test)
  4. Assign it to the user
  5. Now, open the Browser in a mobile device
  6. Login in the system as the test user
  7. Find and launch the course
  8. Complete the SCORM portion
  9. Now try to launch the exam. It seems the page refreshes and the exam is automatically closed and 1 attempt is consumed without any question answered.

Resolution

This is a system defect. Engineering team fixed this issue and it will be delivered as part of the 2H 2026 release cycle.

Release dates are:

  • Preview: October 12th
  • Production: November 13th - 14th

For more release related content, please consult the following Customer Community page.

Keywords

mobile, browser, content, exam, assessment, launch, chrome, edge, KI1H2026, LRN-212934 , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-MOB , Mobile Application Issues Only , Known Error

Product

SAP SuccessFactors Learning all versions