3831292 - Cannot set email notification action for invoice workflow deadline in Manage Workflows for Supplier Invoices - SAP S/4HANA Cloud Public Edition

When creating workflow step for blocked invoice or completed invoice in app Manage Workflows for Supplier Invoices, it is not possible to send email for pending/overdue approval. The dropdown under "Execute the following action" for a deadline shows only "Mark step as overdue". The option "Send mail notification" is not available.

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SAP S/4HANA Cloud Public Edition

1. In Manage Workflows for Supplier Invoices, create a workflow for scenario "Workflow for Blocked Invoice" or "Workflow for Parked Invoice as Complete", add a workflow step with a deadline (for example, creation time of the current workflow step + 1 minute).
2. Open the deadline “Execute the following action” dropdown: only “Mark step as Overdue” is available. The option "Send mail notification" is not available.

To be able to select emails, you must have created pre-defined emails in the app Maintain Email Templates. 

Copy the predelivered email template MRM_WF_DEADLINE_URL into your namespace. The custom template must follow this pattern: YY1_Name. Please note that the template provides also parameter for detailed data, such as the invoice number, company code, supplier, gross amount, or URL to the app My Inbox.

• You can use different email templates for scenario Workflow for Blocked Invoice and scenario Workflow for Parked Invoice as Complete by creating different email templates. The email can contain more detailed data, such as the invoice number, company code, supplier, gross amount, or URL to the app My Inbox.

• Now you can assign the email template in the workflow step configuration in the app Manage Workflows for Supplier Invoices where you can define a time frame in which a workflow step must be completed. For overdue deadlines, you can set up pre-defined email notifications, see Workflow Step Configuration.

• Workflow for Blocked Invoice – Optional: Maintain Email Templates
• Workflow Step Configuration

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