SAP Knowledge Base Article - Preview

3831309 - Cannot create credit/debit memo request and customer return for one-time customer via API

Symptom

Unable to create Credit Memo Request, Debit Memo Request, and Customer Return for a one-time customer using OData APIs 

  • API_CREDIT_MEMO_REQUEST_SRV
  • API_DEBIT_MEMO_REQUEST_SRV
  • API_CUSTOMER_RETURN_SRV

Error raised with Error Code: SLS_LORD/033 and message "The document cannot be saved.".


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Environment

  • Sales and Distribution (SD)
  • SAP S/4HANA
  • SAP S/4HANA Cloud Private Edition

Product

SAP S/4HANA Cloud Private Edition all versions ; SAP S/4HANA all versions

Keywords

one-time customer, credit memo request, debit memo request, customer return request, API_CREDIT_MEMO_REQUEST_SRV, API_DEBIT_MEMO_REQUEST_SRV, API_CUSTOMER_RETURN_SRV, SLS_LORD/033, The document cannot be saved, OData API, billing reference, SAP S/4HANA Sales, not supported, enhancement request, address data , KBA , SD-SLS-API , APIs for Sales Documents , Problem

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