SAP Knowledge Base Article - Preview

3831356 - AI Intelligent Filtering Not Available in Workload and Capacity

Symptom

  •  AI Intelligent Filtering is enabled in the Settings and Configuration application under AI Settings > Intelligent Filtering, and all standard prerequisites are met.
  • Intelligent Filtering functions correctly in the Planning and Dispatching-Dispatching Board including the planning list and the Planning Board, Service Calls and Activities, but is not available in the Workload and Capacity page.
  • It is not available in some companies.


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Environment

  • SAP Field Service and Asset Management 

Product

SAP Field Service and Asset Management 1.0

Keywords

intelligent filtering, ai features not visible planning and dispatching, ai optimization, scheduling, intelligent assistance, generative ai role, company settings, workload and capacity, enable ai, configuration. , KBA , CEC-SRV-FSM-AI , FSM Artificial Intelligence , CEC-SRV-FSM , Field Service Management , CEC-SRV-FSM-ADM , FSM System Administration , Problem

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