SAP Knowledge Base Article - Preview

3831432 - "Login failed. Contact SAP Support and provide log ID" Appears when trying to login to CI-DS - SAP Cloud Integration for data services

Symptom

  • Login to the CI-DS web application fails with every user.
  • UI shows: "Login failed. Contact support and provide the id <>"
  • Server log contains: values=session error (authentication exception) Invalid issuer [org.opensaml.saml.saml2.core.impl.<Issuer ID>] for SAML response [RES-SSO-<SAML id>]


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Environment

SAP Cloud Integration for data services

Product

SAP Cloud Integration for data services 1.0

Keywords

CI-DS, login failed, SAML, Invalid issuer, SSO, IAS, identity provider, issuer mismatch, metadata, certificate, entity ID, authentication exception, SAML response, login error, KYMA, NEO , KBA , LOD-HCI-DS , HANA Cloud Integration for Data Services , Problem

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