SAP Knowledge Base Article - Preview

3831440 - Service call remains editable after checkout when status is Released with pre-TECO true in Windows app - SAP Field Service and Asset Management

Symptom

  • After checkout activity in FSM Mobile, when a service call is in status Released with no other OPEN activity, it is still possible to enter edit mode.
  • Right-clicking editable fields (for example, problem type, subject) opens edit mode.
  • When the service call is in status Closed, editing is not possible.
  • No error messages are shown.


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Environment

  • SAP Field Service and Asset Management
  • FSM Mobile - Windows

Product

SAP Field Service and Asset Management all versions

Keywords

FSM, Windows app, service call, edit mode, right-click edit, Released status, pre-TECO, checkout, lock editing, prevent editing, header fields, problem type, subject, working as designed , KBA , CEC-SRV-FSM-WIN , FSM Mobile - Windows , Problem

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