Symptom
- Unable to retrieve or view files, stories, or models owned by an inactive user in a workspace.
- Administrators need a method to access and share content associated with inactive user accounts.
Environment
SAP Analytics Cloud
Resolution
- Log in to SAC.
- Navigate to Files.
- Go to System > Common > Users
- Select the inactive user to view all content created by that user.
- Share the required content to make it accessible to other workspace members.
See Also
- https://help.sap.com/docs/SAP_ANALYTICS_CLOUD/00f68c2e08b941f081002fd3691d86a7/462be994bb47499ebe17a3544de180a9.html#how-to-access-inactive-user-content-in-workspace
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effe…
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
site:https://userapps.support.sap.com SAP Analytics Cloud - Search
Note: Add relevant text or warning/error messages to the text search field to filter results. - SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
deactivated user, orphaned assets, ownership transfer, asset recovery, administrator access, Files browser, Users directory, sharing settings, story access error, model access error, user offboarding, asset visibility, workspace administrator role, SAC governance, retention policy , KBA , LOD-ANA-ADM , SAC Administration , How To
Product
SAP Analytics Cloud 1.0
SAP Knowledge Base Article - Public