3831494 - Groupware Add-In Not Available for Gmail Mobile App – SAP Sales Cloud Version 2

The SAP Help Portal documents that the Groupware add-in for SAP Sales Cloud Version 2 can be enabled and used on the Microsoft Outlook Mobile App. However, there is no documentation or product information available regarding support for the Gmail Mobile App.

Users want to confirm:

• Whether the Groupware add-in is available for the Gmail Mobile App
• Whether Gmail Mobile App support is planned for a future release

• SAP Sales Cloud and SAP Service Cloud Version 2

Not applicable.

The Groupware add-in (Server-Side Integration) for SAP Sales Cloud Version 2 is currently supported only for specific mail clients. The Gmail Mobile App is not a supported platform for the Groupware add-in. This is a current product scope limitation.

The Groupware add-in is not supported for the Gmail Mobile App in SAP Sales Cloud Version 2. There is currently no commitment or roadmap information available for Gmail Mobile App support.

Supported mobile platform: The Groupware add-in is supported for the Microsoft Outlook Mobile App.

To enable it, navigate to:

• System Settings → All Settings → Integration → Groupware → Users → Install SAP Sales Cloud for Microsoft Outlook

Enhancement request: If Gmail Mobile App support is required for your business, submit an enhancement request through the SAP Influence Portal for SAP Sales and Service Cloud Version 2 so that Product Management can review and evaluate the requirement.

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions