3831528 - Unplanned Item Pricing Is Visible in Service Confirmation but Not in Service Order in SAP S/4HANA Cloud Public Edition

Pricing for unplanned items is determined at the Service Confirmation level and is not displayed in the Service Order.

SAP S/4HANA Cloud Public Edition

1. Open the “Manage Service Orders” app.
2. Create a service order with service items.
3. Release the service order.
4. Create a service confirmation for the order.
5. Add an “Unplanned Item” with a price in the service confirmation.
6. Save the service confirmation.
7. Open the related service order and observe the unplanned item shows no price at order level.

• Newly added unplanned items in the Service Confirmation are pricing-relevant and therefore their pricing is determined at the Service Confirmation level.
• Unplanned items in the Service Order are not pricing-relevant, so pricing is not determined or displayed at the Service Order level.

This is the standard system behavior.

Refer to: Service Order: Unplanned Item in SAP S/4HANA Cloud

unplanned item, service confirmation, service order, pricing, price not showing, pricing relevant, list price, order intake, reporting, service order management; , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem