3831562 - Correspondence portlet is missing the "candidate forwarded" email in new applicant workbench for candidates forwarded as applicant – SAP SuccessFactors Recruiting

Correspondence portlet of Candidate Forwarded as Applicant does not show the "candidate forwarded" email in new applicant workbench

SAP SuccessFactors Recruiting Management

1. In Recruiting, open a job application for a candidate who was forwarded as an applicant.
2. Open the application in the new applicant workbench (UXR) and check the Correspondence portlet: the forwarded email is missing.
3. Switch to the legacy workbench and check the Correspondence portlet: the forwarded email is visible.

For internal candidates forwarded as applicant, the legacy workbench can store and read correspondence where the recipient is the user id, while the new applicant workbench (UXR) reads correspondence by candidate id only. This mismatch causes the forwarded email to be omitted in UXR.

1. Use the legacy workbench as a temporary workaround to view the forwarded email in the Correspondence portlet.
2. A product fix is planned for the 2H2026 release to align the new applicant workbench behavior so that the forwarded email appears consistently for internal candidates.
3. After upgrading to 2H2026, retest the scenario in the new applicant workbench. If the issue persists, contact support.

• 3369122 - Redesigned Applicant Management Workbench - Recruiting Management
• 2910805 - Enhancements to Forward as Applicant Functionality for b2005 - Recruiting
• 2716145 - Behavior of Forwarded / Invited To Apply / Late Stage Application Candidates - Recruiting Management

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