3831700 - Performance forms launch but no form is created or visible (intermittent) – SAP SuccessFactors Performance & Goals

• When launching performance forms from a template, no form is created and nothing appears for the manager or target user.
• Behavior is intermittent; repeated launches can sometimes succeed and sometimes fail.
• Backend exceptions may include: “NotAuthorizedException [category=NotAuthorized, message=Access Denied]”.

SAP SuccessFactors Performance & Goals

1. Open Admin Center and start a performance form launch (for example, Mass Create/Launch Forms).
2. Select a performance form template and target user(s), then initiate the launch.
3. Observe that the process finishes but no form is created or visible in the manager’s or target user’s inbox.
4. Repeat the launch; the issue may reproduce intermittently. Note: attempting from a private/incognito browser window may sometimes succeed.

Intermittent performance issue with the v1/Libraries/Filter API used during the performance form launch process.

The fix for this issue is planned to be deployed on 2H 2026 release.

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information

• refer to: KBA 3763445 - Application error when launching performance form via proxy at select employees step
• refer to: KBA 3734161 - Performance forms fail to launch when acting as another user

performance form, launch forms, form not created, form not visible, intermittent issue, API performance, Libraries Filter API, v1 API, NotAuthorizedException, invalid proxy permission null, mass create form, launch job, admin center, performance and goals, template launch, WSM-32490 , KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , Problem