3831728 - Error "Error fetching Navigation menu items" When Logging in to SAP Sales Cloud / Service Cloud Version 2 for the First Time

Symptom

After provisioning tenant the user attempts to log in for the first time.

Instead of the expected application screen, a blank window is displayed with the following error message: "Error fetching Navigation menu items. Please contact your system administrator."

Environment

SAP Sales Cloud Version 2
SAP Service Cloud Version 2
SAP Sales and Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

first login, blank home screen, error fetching navigation menu items, navigation menu, provisioning, test tenant, standalone contract, entitlement set id, ES ID, SKU, contract inheritance, add-ons not inherited, fulfilment ticket, login error, SAP Sales Cloud Version 2 , KBA , CEC-CRM-TNT , Tenant Lifecycle Management for SAP Sales/Service Cloud , CEC-CRM-CO-OPS , Operations , Problem

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