SAP Knowledge Base Article - Public

3831760 - OAuth token generation fails with error: "An error occurred, kindly retry. If issue persists, please contact your administrator. please close this window.""

Symptom

Microsoft Azure OpenID SSO fails in BI Launchpad with the below error:

"An error occurred, kindly retry.
If issue persists, please contact your administrator.
please close this window."

The APS logs hosting the Security Token Service (STS) contains below details: 

Error returned from OAuth authorization server. [HTTP ResponseCode - 401]: {"error":"invalid_client","error_description":"AADSTS7000215: Invalid client secret provided. Ensure the secret being sent in the request is the client secret value, not the client secret ID, for a secret added to app '61e0f850-a3ee-496b-b4b1-2451c9d681d3'.

Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.x / 2025
  • OAuth 2.0 or OpenID using Microsoft
  • Windows

Reproducing the Issue

  1. Configure a Microsoft Authorization server for OpenID workflow as per below:
    From Legacy to Modern Auth: Enabling OpenID Connec... - SAP Community 
  2. Test the connection or generate a token.
  3. Observe the errors mentioned in the symptoms.

Cause

 The OAuth token request being rejected by Azure due to incorrect client secret provided.

Resolution

  1. Create a new client secret and ID in Azure.
  2. Ensure to update the correct secret value and ID while performing the configuration in SAP BO.
  3. Generate the Token.

See Also

3716988 - An error occurred, kindly retry error occurs when generating a token or testing the connection with Microsoft Authorization servers - SAP for Me

3293272 - Microsoft Azure OpenID SSO fails in BI Launchpad with error "An error occurred, kindly retry. If the issue persists please contact your administrator. please close this window" - SAP for Me

Keywords

Azure, OpenID, Client Secret, Generate token, OAuth, Fiori BI, BI Launchpad , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

Product

SAP Crystal Reports 2020