SAP Knowledge Base Article - Public

3831939 - [Known Error] The Final Review step gets completed after Request Correction - Onboarding

Symptom

During the Final Review step, clicking "Request Correction" completes the Final Review instead of re-triggering the Personal Data Collection step. This prevents the external candidate from making the necessary corrections.

Environment

SAP SuccessFactors Onboarding

 

Reproducing the Issue

  1. Perform the Final Review step
  2. Click on Request Correction
  3. Add the comment on the request correction and click submit
  4. Result: The Final Review gets completed
  5. User will be sent to MPH page.

Cause

  • Engineering has identified a product issue affecting when a reviewer requests a correction during Final Review, the correction comment and the task completion were being processed at the same time, causing the comment to sometimes not be saved before the task was marked as done. 
  • This is a known issue

Resolution

Engineering has identified this as a product issue and is currently investigating the behavior. Our engineering team confirmed that the Code fix will be provided for release 1H2027 and  will share patch/hotfix timeline in the KBA.

Please note that the timeline is subject to change based on ongoing investigation and development priorities. Progress on this issue can be tracked internally under  OBX-45358

For official release timelines and updates, please refer to SAP SuccessFactors Product Release & Road Map Information.

See Also

Keywords

Final Review, Request Correction, completed, onboarding, ONB 2.0, OBX , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors HCM Core 2605