SAP Knowledge Base Article - Public

3831943 - Error in Data Analyzer: Failed to load [...} because of an authentication failure. Please contact your administrator.

Symptom

When trying to create a new story based on an existing Datasphere model in Data Analyzer, the following error is displayed:

Failed to load [...] because of an authentication failure. Please contact your administrator.

Environment

  • SAP Analytics Cloud
  • SAP Datasphere

Reproducing the Issue

  1. Open Data Analyzer
  2. Select - > Create New -> From an Existing Model
  3. Under Datasphere select the desired Datasphere tenant name [...].
  4. Notice the error.

Failed to load [...] because of an authentication failure. Please contact your administrator.

Cause

The Datasphere user account has no authorizations to any of the Datasphere spaces. 

Resolution

In Datasphere grant access to the required spaces for the corresponding Datasphere user account.

Keywords

KBA , LOD-ANA-DAN , SAC Data Analyzer , Problem

Product

SAP Analytics Cloud all versions