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SAP Knowledge Base Article - PreviewSymptom
- Unable to upload an XDP document template in Maintain Onboarding and Offboarding Document Templates.
- After submitting the template, the page remains in a loading state with three animated dots.
- No error message is displayed in the UI.
- The uploaded file is approximately 8.9 MB and shows no XML parsing errors, duplicate field names, or corrupted embedded images.
- Network trace may show HTTP 504 (Gateway Timeout) during the upload request.
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding 2605
Keywords
XDP upload, onboarding document template, maintain onboarding and offboarding document templates, loading spinner, three dots, no UI error, HTTP 504, gateway timeout, large template, file size limit, 10 MB, PDF form service, PFS, e-signature, document upload failure , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
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