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3832131 - Data Manager Self-Service first-time login does not prompt two-factor authentication (2FA) setup – SAP Incentive Management

Symptom

  • User attempts first-time login to Data Manager Self-Service but is not prompted to set up two-factor authentication (2FA).
  • Login to Data Manager Self-Service via the portal results in an error:
    Trying to login? Please login by opening the App from Sales Portal instance.
    “Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”
     



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Environment

  • SAP Sales Performance Management
  • Incentive Management

Product

SAP Incentive Management 2026

Keywords

data manager self-service, dmss, first-time login, two-factor authentication, 2fa, authentication setup, login error, sso, new user, not prompted, incentive management, portal login, encryption key, access issue, commissions , KBA , CEC-SAL-COM-DMG , Data Management , Problem

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