Symptom
- User attempts first-time login to Data Manager Self-Service but is not prompted to set up two-factor authentication (2FA).
- Login to Data Manager Self-Service via the portal results in an error:
Trying to login? Please login by opening the App from Sales Portal instance.
“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”
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Environment
- SAP Sales Performance Management
- Incentive Management
Product
SAP Incentive Management 2026
Keywords
data manager self-service, dmss, first-time login, two-factor authentication, 2fa, authentication setup, login error, sso, new user, not prompted, incentive management, portal login, encryption key, access issue, commissions , KBA , CEC-SAL-COM-DMG , Data Management , Problem
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