3832279 - How Do I Book an Open Return Ticket Using UK in Concur?

The Open Return option allows users to book a round‑trip UK rail journey without selecting a return date and time. In Concur, this option is not presented as a separate ticket type and must be enabled during the search process.

When searching rail content through UK Rail (Trainline), the availability of Open Return fares depends on both the user’s search selection and the fare rules provided by Trainline for the specific route. As a result, Open Return may appear for some journeys but not others, even if the destination city is the same.

A user is attempting to book an Open Return rail ticket using Trainline in Concur, but the option does not appear for certain routes. Why is the Open Return option not visible, and how should it be correctly selected? , KBA , CON-SRV-TRV-RAL , Rail , Problem