SAP Knowledge Base Article - Public

3832562 - Error: "The support user creation process was unsuccessful" while creating support user in Datasphere

Symptom

  • Error when clicking on button 'Create Support User' in SAP Datasphere:
    The support user creation process was unsuccessful. Try again or contact your SAP Support Engineer.

Environment

SAP Datasphere

Reproducing the Issue

  1. Connect to SAP Datasphere
  2. Use the "Create Support User" from SAP Datasphere Home Page as described in Option #2 of Note 2891554

Cause

In Security / Activities, the error logged for the user is Insufficient Privilege

Resolution

  1. Go to Security / Users
  2. Edit the concerned user
  3. In Role Assignment, assign the role Data Warehouse Cloud Administrator
  4. Save the changes
  5. Proceed to Create Support User

Keywords

KBA , DS-CAT , Unified Cataloguing solution , Problem

Product

SAP Datasphere all versions