SAP Knowledge Base Article - Public

3832630 - User Menu icon missing in CPQ when launched from C4C mashup

Symptom

The User Menu icon is not displayed in CPQ when a quote is opened from SAP Cloud for Customer (C4C) via the quote mashup, when customizations are enabled. 

Environment

SAP CPQ integrated with SAP Cloud for Customer

Reproducing the Issue

  1. Log in to C4C
  2. Navigate to Sales > Sales Quote
  3. Open any quote
  4. In the CPQ mashup that opens for the quote, observe that the Profile/User Menu icon is not displayed
  5. Disable customizations, User Menu becomes visible.

Cause

  • A UI behavior change, introduced in CPQ-2605, sets the shouldHideMenu flag to true when landing from C4C
  • Missing Functionality.

Resolution

  • Workaround: access CPQ directly to manage user-specific settings such as Out of Office and Delegation of Authority
  • A code correction has been created but ETA is yet to be provided.

Keywords

C4C mashup, profile icon missing, user menu missing, top menu hidden, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ 2024