3832672 - Related Entities for IVR Phone Call Interactions Does Not List All Transfers

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• When viewing an interaction log generated from an IVR (Interactive Voice Response) phone call, the Related Entities section does not display all interactions created during the same call.
• Multiple interaction logs are created after successive call transfers, but only the directly linked preceding or succeeding interaction appears in Related Entities.
• Later interactions from the same IVR call chain are not visible under Related Entities of the first interaction.
• All interactions belong to the same IVR call, yet only one subsequent interaction is shown.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

IVR, interactive voice response, phone call, interaction log, related entities, call transfer, agent transfer, document flow, CTI, missing interactions, call chain, live activity, agent desktop, transferred call, V2 , KBA , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , Problem