3832896 - Course remains incomplete and reminders persist after modules are finished due to unclear section visibility — SAP SuccessFactors Learning

• Users are unable to complete courses because content sections are not showing independently.
• Users receive reminders to complete courses even after completing one or more modules.
• Visibility of each section is not clear, causing confusion about overall course completion.

• SAP SuccessFactors Learning

1. User attempts to complete a course.
2. User completes a module within the course.
3. The course remains marked as incomplete and reminders to complete the course continue.

The user mistook the completion of a single module for completion of the entire course; the learning item only completes after all modules/assessments in the course are completed.

1. Verify the course structure to confirm that multiple modules/assessments must be completed to mark the learning item complete.
2. Communicate to learners that all modules/assessments must be completed for the course to be considered complete and to stop reminders.
3. Enable “Complete Content in Sequence” for the content to guide learners through all sections in order and improve section visibility.
4. Note: The disclaimer in AICC content cannot be modified within the product.
5. If further customization or guidance is needed for content behavior, consider engaging Professional Services.

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