SAP Knowledge Base Article - Public

3832942 - Customer name not updated in Manage Customer Line Items after master data change

Symptom

After changing a customer’s name in business partner/customer master data, the "Manage Customer Line Items" app still displays the previous name.

Environment

SAP S/4HANA Cloud Public Edition 2608

Reproducing the Issue

  1. Open "Maintain Business Partner" app.
  2. Make some changes to the business partner and save.
  3. Change the name of the business partner in the same session and save.
  4. Open the Manage Customer Line Items app, select the same customer, run the report, and observe the customer name still shows the previous value.
  5. Optionally, open the Manage Journal Entries app for the related accounting document and observe the old name is shown.

Cause

A defect in the Maintain Business Partner app occurs when multiple changes are saved within the same application session: the first change is processed, but a subsequent change in the same session may not be handled correctly, leading to inconsistent display in downstream reports.

Resolution

  1. Use an alternative app to perform the change:
    "Manage Business Partner Master Data" app, or "Manage Customer Master Data" app.
  2. If the "Maintain Business Partner" app must be used, refresh the application before each subsequent change in the same session and then save.
    A permanent fix is planned in CFD Release 2608.03, expected to reach systems over the weekend of November 14.

See Also

Keywords

Manage Customer Line Items, Customer Name, Update, Maintain Business Partner, Name Change, Not Reflect, Manage Journal Entries, Old Name, Inconsistency, Save, Subsequent Change, Session , KBA , FI-FIO-AR-IS-2CL , Reporting Apps: Public Cloud , FI-FIO-AP-IS-2CL , Reporting Apps: Public Cloud , LO-MD-BP-2CL , Business Partners for Public Cloud , Problem

Product

SAP S/4HANA Cloud Public Edition 2608