3833226 - Error removing the pairing in Configuration Transport Center despite Metadata Refresh

• You faced an error when attempting to remove the instance pairing in Configuration Transport Center.
• Error message: "An error has occurred. Please refresh the metadata cache in your source and target instances and try again. To refresh the metadata cache, go to Admin Center > OData API Metadata Refresh and Export, and then choose Refresh. If you are still unable to generate the authentication token, please contact Technical Support."
• The error persists even after you followed the resolution on the error message.

SAP SuccessFactors HCM Suite

1. Log in to the Source instance.
2. Navigate to Configuration Transport Center.
3. Go to Transport Routes tab.
4. Attempt to remove the target pairing by selecting the delete (X) action on the desired target.
5. Observe the error message and that the pairing is not removed.

• The issue is caused by data inconsistencies originating from the backend system, leading to processing errors.
• This could also be cause by incorrect "Target Instance Environment" for example you selected preview when the tenant is actually on a production stack

First make sure that you have entered the correct information in "Target Instance Environment" (some test system might reside on a production stack)

Ensure that you have done the recommended fix from the error message:

1. Refresh the OData API metadata cache on both source and target:

• Go to Admin Center > OData API Metadata Refresh and Export.
• Choose Refresh and wait for confirmation on each instance.

2. Retry removing the pairing in Configuration Transport Center > Transport Routes.

If the error persists, raise a Support case under: LOD-SF-PLT-CGC and provide your approval with Support that we can:

1. Run the “MDF Object Definition to DB Sync” job for both source and target (via Provisioning) to fix potential MDF metadata inconsistencies.
2. Retry removing the pairing.
3. If the issue still persists, we will request removal of the affected instance pair via script.
4. Verify that the pairing no longer appears in Transport Routes.

Ensure to include the following:

• Company IDs of Source and the Target instance that needs to be unpaired/deleted
• Support Access of Source Instance

For Product Support, kindly see the Internal Memo.

• Using Configuration Transport Center
• 3047688 - Configuration Transport Center
• 3420103 - Configuration Transport Center validation errors

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