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3833404 - Login fails with local credentials (username/password)

Symptom

  • Login attempt fails with error: " Details: No additional information is available at this time."
  • After the error occurs, the user cannot return to the login page until the browser cache is cleared.
  • Clearing the cache and changing the password allows a single successful login; after logout, the same error recurs.
  • Non-SSO login (default identity provider with username and password).


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Environment

  • Product: SAP LeanIX solutions
  • LeanIX administration authorization/authentication

Product

SAP LeanIX solutions all versions

Keywords

login error, identifier error, LeanIX login, wrong workspace URL, incorrect URL, authentication error, cannot reach login page, clear cache, password works once, default identity provider, username password login, non-SSO, workspace access, login loop, error message , KBA , LIX-ADM-AUTH , LeanIX administration authorization/authentication , Problem

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