SAP Knowledge Base Article - Preview

3833680 - Offline Offer "Candidate Accepted" Button - Status Updates but Downstream Statuses Remain Blocked

Symptom

After clicking the "Candidate Accepted" button to accept an offer on behalf of a candidate, the candidate is correctly moved to the Offer Accepted status. However, the current browser session does not recognize this status change, causing the next status to remain greyed out and preventing the recruiter from progressing the candidate further as the Offer Accepted is a required status.

If the page is refreshed, the issue dissapears.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SmartRecruiters for SAP SuccessFactors

Product

SmartRecruiters for SAP SuccessFactors all versions

Keywords

Candidate, Accepted, next status, greyed, out, offer, page refresh, status, progression , KBA , MNA-SR-OH , Offer and Hire , Problem

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