3833683 - How does cancellation work for offline bookings (book and approve via Request) imported into Concur?

The customer wants to understand the cancellation behavior for offline GDS bookings that have been imported into Concur via the Offline Approval Queue and approved through Request. Specifically:

• What happens when the user cancels the Request containing an offline booking?
• Which segments are cancelled by Concur directly in the GDS?
• Which segments are sent to the Cancel Queue for agency processing?
• Does the agency receive an email notification when the booking is cancelled?

Explains what happens when a user cancels a Request of Trip containing an offline GDS booking (PNR created by TMC, imported into Concur and approved via Request). , KBA , CON-CA , Cross Applications , Problem