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3833699 - Returning unused procured service parts fails for SVS1 in SVO1

Symptom

When creating a return purchase order item for an unused non-stock service part that was procured for a Time & Material service order (SVO1) with item category SVS1, the system raises the following errors upon saving:

  • Purchase Order item &1 still contains faulty account assignments.
  • You can't change the account assignment object.

The account assignment category is inherited from the original PO item (category: Service Order), but the ServiceDoc reference field (service order / item) remains empty. Because manual entry of the account assignment object is blocked by design on return PO items, the user has no way to resolve the error through the UI.


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Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

return unused procured service parts, return PO, account assignment, faulty account assignments, cannot change account assignment object, SVS1, SVO1, time and material, service order return, return to supplier, public cloud, service procurement, account assignment object blocked, fixed-price scope only, unsupported scenario , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Product Enhancement

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