Crystal Reports for Eclipse Developer Guide
The Abstract Reporting Model
Before looking at any particular Crystal Reports product or architecture, it is useful to view an abstract reporting model to identify several logical components of a reporting application.
Report Designer
Report Engine
Report Viewers
Business Objects, an SAP company
http://www.businessobjects.com/
Support services
http://www.businessobjects.com/services/support/
Product Documentation on the Web
http://support.businessobjects.com/documentation/