Crystal Reports for Eclipse Developer Guide
Viewer uses
The following list presents several common usage scenarios for the viewers.
View a basic report from a web page.
View a part of a report from a web page.
View a report from a web page and search for a text string.
View a report from a web page and drill down for further detail.
Prompt users for authentication information or parameters and view the corresponding report.
Export a report to another format.
Business Objects, an SAP company
http://www.businessobjects.com/
Support services
http://www.businessobjects.com/services/support/
Product Documentation on the Web
http://support.businessobjects.com/documentation/