SAP Knowledge Base Article - Public

2677144 - Application Error When Trying To Edit Work Order Information - Employee Central

Symptom

When trying to edit a Contingent Worker's Work Order portlet, an application error is being received, e.g.:

cwf1 Capture.PNG

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Employee Central
  • Contingent Workforce

Reproducing the Issue

  1. Log into environment
  2. Go to a Contingent Worker's profile
  3. Go to the 'Work Order' portlet and edit
    1. Or select 'Take Action' > 'Edit Work Order'
  4. Make changes and save
  5. Receive application error

Cause

There is no ECWK event record in the Job Information record:

cwf3 Capture.PNG

This is correct:

cwf2 Capture.PNG

Resolution

The 'End Contingent Worker' (ECWK) record is a system-generated record which is created when a Contingent Worker is hired into the system.

As such, a Full Purge Job Information import will need to be performed to restore the record.

  • When full purging Job Information, the ECWK record generally does not need to be included, as it is a system-created record based off of the work order records.
  • However, if a full purge of Job Information without the ECWK record does not add the ECWK record automatically, the ECWK record can be added to the full purge import file to create it manually

See Also

2643193 - Incremental load and Full Purge import of Work Order on various scenarios of Contingent Worker.

2317955 - How to Correct or Remove Job Information Via Import in Full Purge Mode - EC - SAP for Me

Keywords

contingent, worker, contingent worker, CWF, CWK, End Contingent Worker, End CWK, ECWK, work order, error, application error, date, Cannot invoke "com.successfactors.hris.bean.eo.EmpJobInfoEO.getUsersSysId()" because "empJobInfoEO" is null, , KBA , LOD-SF-EC-CWF , Contingent Workforce , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions