3230550 - Unable to Access the IRPA Cloud Factory as the Communication Arrangment URL is Dummy

You can scoped IRPA in your tenant and the Service Request is completed. However, you are unable to access the IRPA Cloud Factory as the url found in the communication arrangements is dummy

https://https/bydirpa.app.demo.ipa.cfapps.sap.hana.ondemand.com:443 instead of xxxxxxxxx.accounts.ondemand.com

SAP Business Bydesign

Cause for the issue is that you already have the IRPA activated in another tenant which is located in a particular DC and this tenant is different DC

DC- Data Center

Due to contractual data protection and privacy implications, cross data center usage is not supported nor recommended. This is clearly documented in the Help Center documentation

The same information is also provided in the KBA 3131444 (Question 9)

Cross DC (Data center) provisioning: My company is owning ByDesign tenants in different data centers /locations. The provisioning of Intelligent Automation for the first location completed successfully, however when I tried same steps from a ByDesign tenant from other data center/location the process didn’t completed successfully.

Answer: As per the Additional Licensing Implications, SAP Business ByDesign is providing a limited use of SAP Intelligent Robotic Process Automation and only one SAP Intelligent RPA tenant /installation provisioned per customer which can be reused for all the SAP Business ByDesign tenants the customer has in that particular location /Data Center. Due to contractual data protection and privacy implication, cross data centre usage is not supported nor recommended. The provisioning of a single Intelligent RPA tenant per customer doesn’t restrict the ability of running bots for all your SAP Business ByDesign tenants in a chosen data centre/location: when you enable the intelligent automation feature for any of your SAP Business ByDesign tenants from given data center/location, the workflow will check first if your company already has an available iRPA installation. If an iRPA tenant already exists and if the additional ByDesign tenant is in same data center/location, this will be linked with the same IRPA installation (the iRPA URLs from your Communication Arrangements screen will be the same for all the tenants). However if the additional ByDesign tenant is residing in a different data center/locations the provisioning process will not be completed successfully.

To proceed further, descope iRPA from recent tenant where the Communication Arrangment URL is dummy. Otherwise it will create an issue in tenant life cycle processes,. Instead you can use the iRPA factory form the previous/initial tenant which is already scoped with IRPA

Note: As documented, each customer account is entitled for only one iRPA factory

 IRPA, dummy, communication url, data center location , KBA , AP-ML-RPA-PRV , ByDesign - Robotics process Automation - Tenant Provisioning , Problem